Accessible Online Counselling:
Contact us and client privacy
Get in touch with us!
If you would like to arrange a free assessment, are interested in any of the services provided or would just like to find out more information – please get in touch by:
Email – [email protected]
Telephone – 07747 773709
Client data, Confidentiality and Data Protection
The content of your emails or online appointments will not be communicated with a third party except for the purposes of supervision of my work. In this instance, you will always remain anonymous, and the presenting issues are discussed in a general context, to help ensure I am working ethically and safely with clients.
Where a complaint is made by a client to my professional body (BACP) I reserve the right to breach confidentiality and to use my session notes in order to address any grievances which might occur within. Wherever possible you will be informed of this.
At the end of our counselling time, copies of our Agreement and any relevant exchanges will be stored securely for a period of 7 years and then destroyed after this time. I am a registered Data Controller and Data Processor and abide by the regulations imposed by such procedures. My registration number is ZA794898.
What information is kept about you and who has access?
As the Data Controller and data Processor I may maintain and store brief notes relating to your sessions. I will not share this data with anyone, other than yourself, unless required by a court of law. Under GDPR you have the right to request a copy of any session records. Where requested by you and in existence, these will be provided within 30 days in electronic format, Under GDPR you have the right to ask for records to be amended if you feel they are inaccurate. If you wish to ask for an amendment or if you raise objection to any data kept by me, such objection will be stored with any other notes relating to your case.
How is your information stored?
The Client Consent and Assessment Agreement you complete and any brief session notes will be stored securely in a locked cabinet and destroyed after 7 years as above. Any electronic contact we have during the process of assessment and ongoing sessions will be anonymised in a password protected document and deleted from my computer at the end of our agreed work together. Your phone number may be stored anonymously on my phone if we engage with ‘real time‘ sessions and will be deleted at the end of our counselling time.
Counselling is a confidential and personal experience and should not be shared in full or in part on any social media platform.